First published in Floor Covering Weekly: Emily Morrow Finkell: How Personalization Cuts the Noise and Equates to Sales
As we look forward to 2018 trends, the themes of personalization and storytelling still remain prevalent as consumers work to weed through all of the static and noise on social media—to find people and brands that allow them to authentically connect. When we look at the positioning and language that major brands use in their marketing materials, it’s difficult to feel like a real person is behind the scenes. I’m oftentimes left wondering, “Does this brand really care about me, my family and my needs?”
Because of the barrage of information, promises and claims in the digital realm, in particular, consumers are wondering who they can really trust. Research from Mashable.comshows us that Millennials are 50% more likely to trust user-generated content, because the stories are told by actual people with real lives. Trust is built with transparency and authenticity- the reassurance that this brand has invested in the time to really get me.
After thirteen years as the director of color, style and design for Shaw Floors carpet and hard surface, I had time to really reflect on what the consumer wanted in her home. Countless designer summits, conversations with industry colleagues and deep dives into industry data shaped my perspective. And two years ago when the time felt right to begin my own endeavor, Emily Morrow HOME, I knew that a personalized story had to be the heartbeat. Never having pursued anything half-heartedly, I knew this endeavor was especially important. This step was the beginning to a saga which involved all that I cherish…faith, family, design, travel and connecting these seemingly disparate parts into beautiful products for the home.
My life is a quilt that’s pieced from a beautiful combination of my commitment to family, a rich Dalton-based heritage, a lifetime in the design industry, a love of travel, an appreciation for culture—and the list goes on and on. The components that make up my perspective and my story are unique… every board and plank from the Emily Morrow HOME collection represents my viewpoint. The marketing materials are designed to communicate my personal experiences with vibrant visuals and rich story-based content, engaging the senses and evoking emotions that connect on a very human level. My products are made for and by the discerning luxury female consumer, and my story sets the brand apart from the brushed metal logo to the dramatic photography. When the story is your life and your love, it doesn’t get more authentic than that, and the consumer instantly connects.
As we all look forward to a fruitful and successful 2018, I beg the question, “What is your story?” When in the market for flooring, she is faced with so much noise. With so many brands and retailers fighting for her attention, ask yourself how you set your business apart to build trust by telling your own unique story in the marketplace. Decide how your unique life experiences magnify themselves into brand attributes that build affinity for your brand versus the competitor. Once you’ve written this story, brainstorm how to communicate it through your website, social media, video and in your community.
Another piece of my quilt is that I’m a breast cancer survivor. Supporting the cause through the Kiker Morrow Finkell Breast Cancer Foundation has become cornerstone to my business philosophy and goals. Not only is it an important cause, but it gives me a platform to tell my story- while connecting with others. In 2018, just be your authentic self—because today’s seasoned and savvy consumer expects it.